Loan Assistance

Posted: 06/01/2022

Job Type:  ( Full Time) Loan Assistant
Location:  Benton, Arkansas (Benton Downtown Carpenter Street)
First Security Bank offers career opportunities for diverse, professional and energetic individuals who foster a culture that values critical thinking, problem solving and who execute operational excellence.
We are seeking an experienced, detailed and team oriented individual with a strong work ethic to join our lending team!
Interested?  Please contact Shanté Zornes at 501-324-8110 to review more details and our formal application process (we do not provide an on-line application). To view additional career opportunities, please visit our website at 
Regularly Scheduled Hours40 Hours per week 
Position requires flexibility Monday through Friday:  8:00 am – 5:00 pm | Extended working hours may be required.
• Candidate must be 18 years of age
• High School Diploma or GED Required
• 1 – 2 years post-secondary education experience preferred. 
• Previous experience in general administrative skills which included keeping an office organized and running efficiently preferred.
• Demonstrated excellent adaptability in the workplace and initiative to acquire knowledge.
• 2-3 years of relevant work experience in lending required.
Under the supervision and guidance of the assigned Loan Officer: coordinates the preparation of loan documents for closing consumer, commercial, and real estate loans to ensure full compliance and quality of documentation for funding.

  1. Maintain strict privacy regarding customer account information.  Maintain customer confidence and protect bank operations by keeping information confidential.


  1. Provide customers with exceptional customer service and executes operational excellence. In person: Greet every customer with a smile, maintain eye contact, call them by name, stay connected in conversation and let them know they are appreciated. When on the telephone: Speak with a smile, call them by name, stay connected in the conversation and let them know they are appreciated.


  1. Facilitate and maintain communication between loan officer, customers, appraisers, attorneys, branch staff, outside vendors, title company closing agents and insurance companies. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.


  1. Assist customers and officers with the processing of loan payments, loan advances, construction advances and DDA transfers on the same day as requested. Ability to use common sense understanding in order to communicate effectively and carry out detailed written or oral direction.


  1. Coordinates and organizes loan packages prior to documentation, working closely with documentation preparation specialist to ensure approved and renewed loans are documented properly.  


  1. Schedule and perform closing for commercial, real estate, letters of credit and for SBA loans transactions and courtesy closings for consumer transactions when needed.


  1. Creates and maintains support loan files by working loan exception reports, photocopying pertinent documents, verifying insurance documents, and requesting missing documents.


  1. Collect all required paperwork and submit to Loan Operations for preparation of loan documentation, including forms for ordering documents for new or renewed loans, flood certificates, title work, appraisal engagements, pulling UCC lien searches and credit reports.


  1. Constantly has close visual acuity to view computer terminal and extensive reading to review all loan documents to ensure they are complete & accurate according to the entity documentation, loan approvals and policies and procedures prior to CTC approval and borrower loan closing.  Send complete loan package for booking ad record all appropriate collateral documents. Constantly identify these items for accuracy and determine how to resolve issues.


  1. Order title commitments and demonstrate an understanding of the title requirements to be satisfied before closing on residential and commercial properties.


  1. Prepares correspondence, loan documents, forms and statistical information. Intermediate mathematical aptitude and ability to calculate interest, commissions, proportions and percentages.  Able to add, subtract, multiply and divide using whole numbers, fractions, and decimals.


  1. Researches and prepares weekly past due loans and collateral exception reports, HMDA reporting, and quarterly criticized loan report.  Frequently track and resolve outstanding loan exception items in collateral tracking including exceptions for missing or expired loan documents. Advise assigned loan officer of all loan exceptions.


  1. Assists and understands the opening process for deposit accounts connected to loans as collateral.


  1. Cross-sells bank products and services, coordinates meetings with other lines of business, and services the banking needs of the customer.  Constantly communicate and exchange information with internal and external customers effectively by answering questions in person or on telephone and refers customers to other bank services as necessary.


  1. Required to gain working regulatory knowledge including but not limited to: privacy, safeguarding customer information, Regulation B, Equal Credit Opportunity, Truth in Lending, CRA, HMDA, and flood regulations.


  1. May provide administrative support to Loan Officer by scheduling appointments, sorting and distributing mail, receiving customers and visitors to the department, answering telephones and taking messages. Supports and assists internal customers (other personnel) and executive management as requested.


  1. Assist Loan Officer in calling efforts to existing customers and prospects. 


  1. Provide support in marketing and public relation opportunities within the branch.


  1. Operate computer, keyboard, telephone, scanner and copier. Strong computer skills including general knowledge in MS Office Outlook, typing, 10 key and the internet.  Proficiency with internal bank software, FIS IS View and Loan Operations Platform will be required. 


  1. Must be able to arrive at work on time, work on site and work cooperatively with other co-workers.


  1. Complete all on-line compliance Teal Training courses timely.


  1. Additional duties may be assigned or required by management.

SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities
SOFT SKILLS                   
Foster a culture that values critical thinking and problem solving, engagement, inclusion, diversity, and execute operational excellence. Establish a positive and productive work relationships; able to generate trust, ability and willingness to give and receive honest, balanced feedback.  Willingness to adhere to a strict ethical code of conduct.

Physical Demands
The employee must possess sufficient mobility to work in and move about in a standard office setting and sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment. Substantial time may be spend on the telephone and working on a computer, sitting and/or standing. The employee must have the ability to hear and articulate well enough to carry on a normal conversation, both in person and over the telephone. Visual abilities required by this job include the ability to read materials in either a printed format or on a computer screen. The employee must occasionally lift and move up to 10 pounds.
The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Mental Demands
The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions.  The employee must have the ability to maintain confidentiality and professionalism in all situations. The position also requires the ability to read and interpret documents and draft written communications.